Refund policy

At New Summer Salt, we want every swimwear and resortwear purchase to feel effortless. If your order is not quite right, our return and exchange process is designed to be simple and clear.

Quick Policy Overview

  • Return period: Within 30 days of receiving your order

  • Return & exchange processing: 4–7 days after we receive your items

  • Refund timeframe: 2–3 weeks, depending on your card issuer

  • Payment methods: Visa and MasterCard

  • Customer service: service@newsummersalt.shop

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

  • Be unworn and unused.

  • Be in their original condition.

  • Include original tags and packaging where applicable.

  • Be free from stains, damage, odors, or signs of wear.

  • Include all original accessories that came with the product.

Because our collection includes swimwear and resortwear, we recommend trying garments on carefully and wearing appropriate undergarments when checking fit.

If an item arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible with your order details and photos of the issue.

2. How to Start a Return

Please follow these simple steps:

Step 1 — Contact Us

Email service@newsummersalt.shop with your order number and the reason for your return.

Step 2 — Receive Return Instructions

Our customer service team will review your request and provide the return instructions.

Step 3 — Prepare Your Package

Pack the eligible item securely and, whenever possible, use its original packaging.

Step 4 — Ship Your Return

Send the package according to the return instructions provided by our customer service team.

Step 5 — Return Processing

Once we receive your returned item, we will inspect and process the return or exchange within 4–7 days.

3. Refunds

Once your return has been approved, the refund will be issued to the original payment method used for the purchase.

Refunds are generally received within 2–3 weeks after processing. The exact timing depends on your bank or card issuer and may vary.

Please allow additional time for your financial institution to post the refund to your account.

4. Exchanges

If you need a different size or another eligible item, please contact us at service@newsummersalt.shop within 30 days of receiving your order.

Exchange requests are processed within 4–7 days after we receive the returned item.

Availability of the requested replacement item may vary. If the requested item is unavailable, we will contact you to discuss the available options.

5. Return Shipping

Return shipping arrangements and costs depend on the reason for the return.

For items that are damaged, defective, incorrect, or otherwise affected by an issue on our side, please contact us before shipping the item back so our team can provide the appropriate return instructions.

For returns due to personal preference, such as selecting the wrong size, color, or style, the applicable return shipping cost may be the customer's responsibility.

Please do not send a return to the address listed on your order or website unless our customer service team has specifically instructed you to do so.

6. Order Processing & Shipping

Orders are normally processed within 4–7 business days.

We currently offer the following shipping options:

Shipping Method Delivery Time Shipping Cost
DHL / FedEx Standard 7–14 business days $12.95
EMS Free Shipping 12–24 business days Free on orders of $50 or more

Delivery times begin after your order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances beyond our control.

7. Shipping Areas

We ship globally except to Asia and remote areas.

If your destination is not eligible for delivery, our customer service team will let you know when reviewing your order or shipping request.

8. Non-Returnable or Ineligible Items

A return may not be accepted when an item:

  • Is returned after the 30-day return period.

  • Has been worn, washed, damaged, or altered.

  • Shows stains, odors, makeup, deodorant, or other signs of use.

  • Is missing required tags or original components.

  • Is returned without following the return instructions provided by our customer service team.

For hygiene reasons, please take extra care when trying on swimwear.

9. Damaged, Defective, or Incorrect Items

We want you to receive your order in excellent condition.

If you receive an item that is damaged, defective, or different from what you ordered, please email service@newsummersalt.shop with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Our team will review the situation and provide the appropriate next steps.

10. Contact Us

If you have questions about returns, exchanges, refunds, or your order, please contact us:

New Summer Salt
Address: 4306 Elliot Ave, Dayton, OH 45410, United States
Email: service@newsummersalt.shop

We are happy to help make your shopping experience as smooth as possible.