Shipping policy
At New Summer Salt, we want every order to arrive safely and smoothly. Whether you are preparing for a sunny getaway or refreshing your swimwear collection, we keep our shipping options simple, transparent, and easy to follow.
1. Order Processing
All orders are typically processed within 4–7 business days after payment has been successfully confirmed.
Processing time is separate from transit time.
Once your order has been processed and shipped, you will receive shipping information when tracking becomes available.
Please allow additional processing time during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Options
We currently offer two shipping methods.
DHL / FedEx Standard Shipping
Delivery time: 7–14 business days
Shipping fee: $12.95
DHL or FedEx provides a standard tracked delivery option designed for customers who prefer a faster transit time.
Estimated delivery begins after your order has completed processing and has been dispatched.
EMS Free Shipping
Delivery time: 12–24 business days
Shipping fee: Free for orders of $50 or more
EMS provides a more economical delivery option for qualifying orders.
For orders below the $50 free-shipping threshold, the applicable shipping charge will be displayed during checkout.
3. Shipping Areas
New Summer Salt ships to customers around the world, excluding Asia and remote areas.
Some destinations may be unavailable because of carrier restrictions, local delivery limitations, or other logistical requirements.
If we are unable to ship to the address provided, our customer service team may contact you regarding the available options.
Customer service: service@newsummersalt.shop
4. Tracking Your Order
Once your order has been dispatched, tracking information will be provided when available.
You can use the tracking information to follow your shipment through the applicable carrier.
Please note that tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information does not update immediately, please allow some additional time for the carrier's system to register the shipment.
If you need help locating your order, contact:
Please include your order number so we can assist you more efficiently.
5. Delivery Times
The delivery times shown on this page are estimated transit times, not guaranteed delivery dates.
Delivery may take longer due to circumstances such as:
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Customs processing
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Weather conditions
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Carrier delays
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Public holidays
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Incorrect or incomplete delivery information
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Local delivery restrictions
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Unexpected logistical disruptions
Order processing time of 4–7 business days should be added before the applicable shipping transit period begins.
6. Delivery Address
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing accurate and complete delivery information, including:
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Full name
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Street address
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City
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State or region
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Postal code
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Country
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Contact information when required
An incorrect or incomplete address may result in delivery delays, additional carrier charges, or the package being returned.
If you notice an address error after placing an order, please contact us as soon as possible at service@newsummersalt.shop.
We will make reasonable efforts to assist, but changes cannot always be guaranteed once an order has entered processing or been dispatched.
7. Receiving Your Package
When your package arrives, we recommend checking the exterior packaging before accepting delivery whenever possible.
If the package appears significantly damaged, please document the condition with photographs and contact us promptly.
After opening your package, please check that the items received match your order and that there are no obvious issues.
For damaged, defective, or incorrect products, please contact service@newsummersalt.shop with your order number and clear photographs so our team can review the situation.
8. Customs, Duties & Taxes
Because New Summer Salt serves customers internationally, some orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Any applicable customs duties, import taxes, or related fees are the responsibility of the customer.
These charges are determined by local authorities and are outside our control.
We recommend checking your country's applicable customs and import requirements before placing an international order.
9. Lost, Delayed, or Undelivered Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information indicates an unusual delay or the package appears to be lost, contact us at:
Please provide your order number and tracking information whenever possible.
We will work with the relevant carrier to help investigate the shipment.
10. Shipping Information at a Glance
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| DHL / FedEx Standard | 7–14 business days | $12.95 |
| EMS Free Shipping | 12–24 business days | Free on orders of $50+ |
Order processing: 4–7 business days
Shipping area: Worldwide, excluding Asia and remote areas
Customs & import charges: Customer responsibility
11. Contact Us
If you have questions about shipping, tracking, delivery, or your order, our customer service team is here to help.
New Summer Salt
Address: 4306 Elliot Ave, Dayton, OH 45410, United States
Email: service@newsummersalt.shop
Website: newsummersalt.shop
We appreciate your order and will do our best to make every delivery experience with New Summer Salt clear, secure, and seamless.